Hour of Power
What is ONE THING…. … You can do to improve your productivity? More and more, I hear my clients say […]
Customers, Small Business
Customers
Are You Leveraging Your Assets?
Do you take advantage of your greatest opportunities for growth? Most business owners and entrepreneurs do not recognize or take
Customers
Customer Service Week
This is 2015 National Customer Service week. Initiated in 1992 with a Congressional proclamation, Customer Service week has been a
Customers
Every Thing Matters!
When you are in business, every thing matters. Every thing is important. The things that matter are how you interact
Customers
What Are You Tolerating?
When I read the statement “Tolerate Nothing” in Thomas Leonard’s article: The Models of the Attraction, I thought how could
Customers
I = Integrity
Whenever there is a discussion about Values, Integrity comes up as a fundamental necessity upon which to build a business
Customers, Entrepreneurship
Customer Service… It’s About “Thank You”
We celebrate Customer Service week during the first full week of October. Signed into law by President George Bush in 1992,
Customers, Entrepreneurship
Customer Service….Bah Humbug?
Yes, it’s confirmed. We are still in a recession although recovering. There’s no avoiding that reality. And, if you read
Customers, Prospecting, Small Business
Is Your Small Business Thriving?
Why do some businesses thrive and others never make it? This is a question that has haunted me for over
Customers, Ownership
When in Rome…
In Ancient Rome, after he built an arch, the engineer in charge was expected to stand beneath it as the