Q4 Is Here; Finish The Year Strong
Q4 is here. As we head into the final quarter of the year, there’s a lot of hype out there […]
Customer Service, Management, Marketing
Customer Service
Customer Service
Blame the Customer
Last week, my daughter and I flew to Vermont to visit my Mom who is experiencing the effects of several
Customer Service, General
Don’t be the Guy
At a recent networking meeting as the members introduced themselves, an Allstate Insurance agency owner commented that a real estate
Customer Service
Customer Satisfaction: Does it Matter?
In “The 10X Rule,” Grant Cardone states that customer acquisition — not customer satisfaction — should be the priority goal
Customer Service
Customer Appreciation Day
Today is National Customer Appreciation Day. With that in mind, one thing I’ve noticed recently is that retailers and service
Customer Service
The Cost of Bad Customer Service
By The Numbers 78% of consumers have bailed on a transaction or not made an intended purchase because of a